FAQ

Nothing that doesn’t naturally occur in the plant. We are committed to never using any additives fillers, or cutting agents in our formulations.

A fully charged New Normal vape battery will last roughly 220 puffs, which is equivalent to nearly a full gram pod.

Pods: Keep your pods at room temperature. We highly recommend that you do NOT leave your device in your vehicle. Batteries: Don’t leave on the charger overnight, only needs 45 min to fully charge.

We offer our customers a lifetime warranty on all of our devices. This offer extends to our limited edition devices as well. If you purchased a standard device kit and need to file a claim, we will provide you with the upgraded device.

If you experience any issues with your pod or device, we are here to help! Please contact us directly at service@newnormal420.com. If you need to file a warranty claim, please use the form located within the ‘File a Warranty Claim’ tab and a member from our team will assist you.

If you are a licensed retailer or distributor, we’d love to chat with you more about strategic partnerships. You can contact us directly through this form.